• Full Time
  • Remote

Site Binance

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


  • As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally.
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
  • Create a culture and processes which achieve the business goals and objectives with regards to the customer service.
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers.
  • Act as the Voice of the Customer across the organization.
  • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities.
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.


  • 1+ years experience of proven customer facing experience or experience as a customer service representative.
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
  • Exceptional written communication skill and a good listener.
  • Ability to multitask, prioritise, and control time effectively.
  • Knowledge of blockchain, crypto, and P2P payments is a big plus.
  • Fluency in English is a must with multilingual capability is a big plus.
  • Willing to work weekends and irregular hours which will include night shifts.
  • A Binance P2P user is highly preferred.

Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

Pour postuler à cette offre d’emploi veuillez visiter jobs.lever.co.