Site SocketDotTech Socket Technology

About Socket
Founded in 2021, Socket’s mission is power unified dApps that are no longer constrained by single chains. Socket provides an interoperability protocol for developers, to make it easy for them to build cross-chain dApps.
We built & launched the first dApp, Bungee, a bridge aggregator that allows users to swap assets across chains seamlessly.
70+ wallets & apps including Metamask, Coinbase, Rainbow, Zapper, Zerion, Slingshot & Synthetix leverage Socket for various cross-chain use cases. Socket is one of the top bridging protocols across L2s, having faciliated over $2.5bn+ in volumes

About the Role
We are looking for enthusiastic Customer Engagement Support Representative to join our team.
You are responsible for working with customers and clients as a trusted representative of the team. You will often be the first point of contact for our customers and clients, and you will answer their questions and queries, help them solve challenges, and ensure all of their concerns are answered on time. We are a growing company, which means that you will get a large amount of responsibility and have the opportunity to play a pivotal role in the company’s success.

What will you do? (Job responsibilities)

  • Engaging with users and clients to resolve issues that come through email, telegram, and the Discord channel in a timely and accurate way
  • Crafting well-written, tailored communications to help users and clients resolve their issues.
  • Partner with product and engineering to diagnose and solve problems.
  • Serve as a trusted representative with an open, caring, and approachable style of working.
  • Collaborate daily with internal teams to resolve concerns effectively.
  • Create organised and valuable feedback for our engineering, product, and other teams.
  • The tools you work with include Google Suite, Slack, and Telegram. Of course, you will receive comprehensive training.

About you?(Required skill, experience and Qualification)

  • You must be able to work independently with minimum supervision and be flexible as to working arrangements and hours.
  • Experience in customer relations is preferred.
  • The ability to handle requests and inquiries is essential.
  • Excellent written communication skills
  • Passionate about the cryptocurrency and blockchain world
  • Detail-oriented
  • security and privacy focus

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