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What we’re looking for:

  • Support our users across all online channels (email, website chat, forums, social medias, etc)
  • Great written communication skills
  • Experience in basic technical skills like SSH, running basic commands in Terminal to debug with users, etc (we’ll train you with all the commands)
  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
  • Experience at talking to users and willing to constantly do so without encouragement
  • Ability to empathize with users
  • Collaborate with engineers on our team to debug through challenging technical issues
  • Genuinely care about our users’ problems — we can’t exist without them

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