Customer Success Manager (Internship/Apprenticeship)

At Pianity, we’re reimagining how fans engage with their favorite artists.

Two decades ago, a musician could earn $1000 by selling a mere 1000 albums. Fast forward to today, they require a staggering 3,000,000 streams to achieve the same revenue. Consequently, a whopping 97% of artists are earning less than $1000 annually. What’s at fault? Music, unfortunately, has become an undervalued commodity.

But we’re here to change the narrative.

Pianity is spearheading a revolution in the music industry, redefining the value associated with music by transforming tracks into exclusive art pieces. Our innovative platform serves as a musical gallery where fans can exhibit their ownership of their favorite musicians’ work, akin to possessing valuable crypto coins.

Our mission is to infuse a sense of exclusivity, support, and enjoyment back into the digital music world, as we pave the way for a fairer, more rewarding experience for artists and fans alike.

Ready to make a significant impact? We’re on the precipice of taking the world by storm and we’re eager for you to join our journey! Let’s reshape the music industry together.

Who we’re looking for

Pianity is seeking a talented individual who possesses infinite curiosity. Working with the whole team, you will be a key contributor to developing and maintaining relationships between Artists and Pianity.

This is an incredible opportunity to make a meaningful impact on the future of Pianity and the music industry.

This is a fast-paced environment, and the role will appeal to an ambitious self-starter with a hands-on attitude, strong operational ability, and a passion for people and music.

Your Mission

As a Customer Success Intern/Apprentice at Pianity, you will play a pivotal role in building and nurturing relationships with artists and record labels. Your mission will be to prioritize the needs of the artists and set goals aligned with their success. You will be responsible for the following key missions:

Artist and Label Support:

• Put the artist first and deploy strategies to ensure their satisfaction and success on Pianity.
• Offer a welcoming and seamless onboarding experience, providing ongoing support and addressing any issues that arise.
• Take ownership of artists’ concerns and diligently follow through to resolution.

Content Creation and Support:

• Create engaging and valuable content to assist artists and labels throughout their journey on the platform.
• Develop resources, tutorials, and guides to empower artists in utilizing Pianity’s features effectively.

Relationship Management:

• Establish a follow-up process to foster long-term relationships with artists and labels.
• Regularly communicate with artists to gather feedback, address their needs, and track their satisfaction.

Retention and Referral Tracking:

• Implement strategies to improve the retention of artists and labels on the platform.
• Track referral metrics and identify opportunities for growth and expansion within the artist and label community.

Feedback and Insights:

• Gather feedback from artists and labels, and share valuable insights with the product team.
• Contribute to the continuous improvement of Pianity’s platform by providing user-centric feedback and suggestions.

Performance Analysis:

• Analyze monthly toplists and evaluate the performance of labels and artists.
• Utilize data-driven insights to identify trends, successes, and areas for improvement, supporting strategic decision-making.

Competencies

• Full proficiency in English and French.
• Strong interpersonal skills and the ability to build and maintain positive relationships with artists and labels.
• Excellent communication skills, both written and verbal, with the ability to articulate complex ideas effectively.
• Proactive approach to problem-solving, taking ownership of artist issues and ensuring timely resolution.
• Collaborative mindset, with the ability to work cross-functionally with product, marketing, and other teams.
• Strong analytical skills, with the ability to analyze data and draw actionable insights.
• Passion for music and a deep understanding of the needs and challenges faced by artists and record labels.