What You’ll Do:

  • Handle high amounts of live chat and incoming emails;
  • Identify and evaluate customers’ needs to deliver satisfaction;
  • Provide accurate, valid and comprehensive information;
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
  • Follow communication procedures, guidelines, and policies;
  • Go the extra mile to engage customers.

Who You Are:

  • 1+ years experience of proven customer facing experience or experience as a customer service representative;
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers;
  • Exceptional written communication skill and a good listener;
  • Ability to multi-task, prioritize, and control time effectively;
  • Knowledge of the cryptocurrency/blockchain field is a big plus;
  • Fluent in English,competency with a second language is an added advantage, Multi-lingual capability is a big plus;
  • Willing to work weekends and irregular hours which will include night shifts.
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