What You’ll Do：
- Handle high amounts of live chat and incoming emails;
- Identify and evaluate customers’ needs to deliver satisfaction;
- Provide accurate, valid and comprehensive information;
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
- Follow communication procedures, guidelines, and policies;
- Go the extra mile to engage customers.
Who You Are：
- 1+ years experience of proven customer facing experience or experience as a customer service representative;
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers;
- Exceptional written communication skill and a good listener;
- Ability to multi-task, prioritize, and control time effectively;
- Knowledge of the cryptocurrency/blockchain field is a big plus;
- Fluent in English，competency with a second language is an added advantage, Multi-lingual capability is a big plus;
- Willing to work weekends and irregular hours which will include night shifts.