• Full Time
  • Remote

Site moonpay Moonpay

MoonPay builds payments infrastructure for cryptocurrencies. Our on- and off-ramp suite of products provides a seamless experience for converting between fiat and crypto using all major payment methods in over 160 countries. Our mission is to make cryptocurrencies accessible to over a billion people by 2030! 🚀

We are trusted by 250+ leading wallets, websites, and applications. Some of the biggest crypto brands in the world, including Bitcoin.comDapper LabsOpenSeaArgentZenGoTrust Wallet and Spot, rely on our technology. Through these partnerships alone, our products are used by over 5 million users worldwide. 🌎

One of the great things about working at MoonPay is that we are remote first. Our global team spans 25+ countries, and we pride ourselves on having a connected and inclusive culture that empowers people to do their best work. We give our team autonomy to move fast, innovate and take responsibility. Join us in our mission to build a better financial world!

We are very proud of our values and expect all those who join us to help us proactively drive and improve our culture, aligned to these values.

  • B – Be Humble
  • L – Lead with Empathy
  • O – Own It
  • C – Communicate Clearly
  • K – Kaizen  

The Customer Operations team ❤️

We provide world class service to our customers and pride ourselves in supporting them through their journey with MoonPay, whether it could be a question around getting set up to more detail of the pricing and product. Whatever the question, we are here to help!

What you’ll do 👀

  • Communicate with MoonPay customers through a variety of channels
  • Provide knowledgeable and informative answers to questions about product, pricing and availability
  • Work closely with internal departments and partners to satisfy the customer’s needs
  • Prioritise customers’ requests based on time-sensitive needs
  • Conduct customer due diligence checks which can include card verification, KYC and transaction monitoring
  • Understand and share our customers’ feedback and feature requests to the relevant internal teams
  • Share knowledge and provide support to other customer success team members where possible

You should apply if ✅

  • Fluency in English both written and spoken
  • Fantastic verbal and writing skills, with an emphasis on clarity
  • Experience with providing world-class customer support via email, chat, and social media channels
  • Strong attention to detail and highly organized
  • Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
  • Be empathetic and understanding, go above and beyond to solve customer problems
  • Tech savvy, comfortable learning new tools and platforms
  • Ability to communicate and build relationships with co-workers, business partners, and customers
  • Interest in digital assets and blockchain technologies

Nice to have 🤓

  • Experience with Zendesk or other CS management tool is a plus
  • Experience in a startup environment is a plus
  • An ability to generate ideas for scalable CS solutions
  • Business-fluency in a language other than English
  • Adaptability to an ever-changing environment and the capability to articulate thorough analysis to stakeholders
  • An understanding of how data can be utilized for machine learning systems

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

We promote a diverse and inclusive culture at MoonPay.

Logistics 🛠 

Unfortunately, we are unable to offer visas of any kind at this time!

Our interview process takes place on Google Hangouts and tends to consist of the following stages:

  • Recruiter call (20-30 minutes)
  • Initial screen (45 minutes)
  • Final interview (1 hour)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance

Benefits 💰

  • Stock options 📈
  • Unlimited holidays 🏝
  • Home office equipment allowance of $600 USD (or local equivalent) 🪑
  • Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
  • Fully remote: your life, your way of working 🌎
  • Freedom, autonomy and responsibility 💪

Pour postuler à cette offre d’emploi veuillez visiter boards.greenhouse.io.