Site krakenfx Kraken

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading securitycrypto education, and world-class client support through our products like Kraken ProKraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading securitycrypto education, and world-class client support through our products like Kraken ProKraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The Team

The Client Engagement Data Team is a dynamic group of professionals dedicated to driving excellence in client engagement through data-driven strategies. With a passion for extracting meaningful insights from data, the team plays a pivotal role in optimizing client relationships and enhancing overall business performance while supporting the Client Engagement Team to deliver a 6-star service experience.

At the core of our operations, The CE Data Team partners closely with the Data Engineering Teams & CE Service Teams to ingest CE Data into the Kraken data Lake and harness the power of data and cutting-edge technologies to uncover valuable patterns, trends, and opportunities within client interactions. By combining our expertise in data analysis and client engagement practices, we create CE’s key performance indicators, source of truth performance metrics and team performance dashboards that enable the CE Team to deliver a 6-star service experience.

The Opportunity

Performance Metrics Development: Collaborate with the Client Engagement Team to define key performance indicators (KPIs) that measure the success of the client engagement team. Develop CE’s performance metrics in our Data lake that serve as the source of truth for evaluating the team and specialist performance.

Data Visualization: Ability to create visually appealing and informative dashboards to present data insights effectively. Proficiency in using data visualization tools such as Tableau, Power BI, or other similar platforms.

Data Integration and Partnership with Data Engineering: Partner closely with data engineering teams to understand the business requirements for data integration. Collaborate in integrating data from various sources, including zendesk, playvox, workday and admin. Work together to ensure data accuracy, consistency, and reliability for effective analysis.

Collaboration: Work closely with the Client Engagement Team and other stakeholders to understand their data needs and provide timely and relevant data-driven solutions to support their initiatives.

Technological Advancements: Stay updated on emerging data analytics technologies and methodologies. Continually explore innovative approaches to enhance data analysis processes and stay at the forefront of the field.

Skills you should HODL

  • Strong understanding of and experience in data integration, optimizing  data infrastructures and collaborating with data engineering teams to build a database for performance management
  • Experience building performance metrics for a Client Engagement / Sales / Contact team at scale 
  • Strong knowledge of SQL to build performance metrics 
  • Basic knowledge of programming languages such as Python for data analysis and modeling tasks 
  • Ability to work collaboratively with the Client Engagement Team and Data Engineering teams to achieve common goals and deliver data-driven excellence
  • Strong problem-solving skills with strong attention to detail to address challenges in data analysis and develop innovative solutions for optimizing client engagement strategies
  • Strong ability to present data findings and insights to non-technical audiences effectively
  • Communicate complex analyses and results in a clear and actionable manner to facilitate decision-making
  • Continuous Learning: A proactive approach to stay updated on the latest trends and advancements in data analytics and technology
  • Passionate to accelerate the global adoption of crypto

#LI-JJ2 #EU #LI-Remote

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

Pour postuler à cette offre d’emploi veuillez visiter jobs.ashbyhq.com.