Client Coordinator

Responsibilities:

• Learn about the platform’s features, campaign configuration, and setup processes.
• Focus on campaign setup tasks for client accounts.
• Collaborate with clients to gather campaign requirements and objectives.
• Collaborate with Client Advisors on client setups.
• Collaborate with Product and Engineering teams on campaign setup.
• Ensure successful campaign launches and configurations.
• Develop a comprehensive FAQ campaign guideline on client setups.
• Ensure the FAQ content is accurate, easy to understand, and up to date with the latest client-campaign setups.
• Act as a point of contact for client campaign-setup inquiries, support and escalations.

What we look for in you (ie. job requirements):

• 1+ years of experience in Client Relations, Growth or Business Development in high growth consumer-facing tech firms and blockchain companies
• You enjoy and excel at working cross-functionally to deliver results through partnerships You have shown the ability to build and manage relationships with product and business leaders, internally and externally
• You have great strategic instincts and can exercise good judgment in ambiguous situations – You have great interpersonal communications skills and high attention to detail
• You’ve been successful in negotiating a broad set of different types of deals
• You’re intellectually curious and think in a structured way
• Mandarin is a plus