About Neon Labs

We come from diverse professional backgrounds and welcome individuals who are passionate about blockchains and DeFi protocols and eager to tackle the challenging tasks on a daily basis. Fostering a diverse and inclusive environment is top of mind. Our international team is 100% remote. We are working closely with the Solana core team.

Responsibilities

• Work with product managers, product marketing, and engineers to obtain an in-depth understanding of the product and the documentation requirements
• Produce, prepare, review, revise, and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience, including user guides, integration guides, developer guides, API guides, in-platform documentation, and technical documents such as software and systems engineering, system operations, and testing
• Write easy-to-understand user interface text, online help, and developer guides
• Create tutorials to help end-users interact with a variety of applications
• Analyze existing and potential content, focusing on reusability and single-sourcing opportunities
• Create and maintain the information architecture
• Document technical knowledge in the form of notes and manuals
• Gather customer feedback on documentation to improve the usability

Qualifications

• 4+ years of experience writing technical software documentation in an IT development environment
• Experience working cross-departmentally to communicate the nuts and bolts of a product
• Ability to deliver high-quality and detailed documentation
• Ability to quickly grasp complex technical concepts and make them easily understandable through text and pictures
• Excellent/fluent verbal, written, and proofreading skills in English
• Strong working knowledge of Microsoft Office / Jira / Confluence or Notion / Git and Github
• Basic familiarity with the SDLC and software development
• Experience creating infographics such as diagrams, screenshots, workflows, and graphs
• Strong organizational skills, detail-oriented, and the ability to multitask, meet deadlines and prioritize work
• Ability to effectively communicate complex technical scenarios to people with less technical knowledge
• Strong experience owning an end-to-end documentation creation process

Nice to Have

• Basic knowledge of or experience with Web3 ecosystems and/or the blockchain industry
• Understanding of dApps architecture and ways of working with them, NFT, DAO, Tokens, Tokenomic models
• Experience working with open-source projects
• A familiarity with API documentation for REST
• Experience working with Agile/Scrum software development teams
• Experience working with subject matter experts (SMEs) both in-person and remote

Strong Plus

• Bachelor’s degree (BA) in computer science or information technology
• Ability to read some programming code
• Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conferences

Benefits

• Competitive salary 💰
• Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
• Fully remote: Your life, your way of working 🌎
• Freedom, autonomy, and responsibility 💪

How to Apply

Does this role sound like a good fit? Email us at jobs@neonlabs.org

• Include the role’s title in your subject line.
• Send along links that best showcase your relevant experience.
• Send a cover letter telling us why you are the best fit for the role.